Returns & Refunds

Due to the nature of the items being personalised and made to order, no refunds, exchanges or returns are accepted unless the item is damaged, broken, faulty or due to an error made by us.

You may cancel your order at anytime before dispatch

To request a cancellation or to request a full refund or replacement for a faulty item please email

info@inessence-candles.com

Please include:
Your name
Order number
Address
Reason for request
(including photographic evidence if the order is damaged or faulty)

FREE returns for faulty or damaged items. After contact, we will send instructions on how to return the item to us.