Due to the nature of the items being personalised and made to order, no refunds, exchanges or returns are accepted unless the item is damaged, broken, faulty or due to an error made by us.
You may cancel your order at anytime before dispatch
To request a cancellation or to request a full refund or replacement for a faulty item please email
info@inessence-candles.com
Please include: Your name Order number Address Reason for request (including photographic evidence if the order is damaged or faulty)
FREE returns for faulty or damaged items. After contact, we will send instructions on how to return the item to us.
